Get in touch
Have a question, a concern, or want to partner with us? We typically respond within 48 hours on weekdays.
All email contacts
Use the right email and we'll get back to you faster.
General & Support
Questions, feedback, account help
hello@solaria.sbs
Safety & Moderation
Report abuse, safety concerns
safety@solaria.sbs
Privacy & GDPR
Data requests, right to erasure
privacy@solaria.sbs
Billing & Subscriptions
Payment issues, cancellations
billing@solaria.sbs
Partnerships & Press
Schools, organisations, media
partners@solaria.sbs
Live Chat
Chat with our team in real time. Available weekdays 9am–6pm GMT.
School & Institution
Interested in licensing Solaria for your school or organisation? We offer custom pricing and a 60-day free pilot.
Contact Sales →In crisis right now?
Please don't wait for an email reply. Contact a crisis line immediately — they're free, confidential, and available 24/7.
Response times: General enquiries — 48 hours · Safety issues — 4 hours · Billing — 24 hours · GDPR data requests — 30 days (legal maximum).
We are a small team. If your issue is urgent and safety-related, always email safety@solaria.sbs.
We are a small team. If your issue is urgent and safety-related, always email safety@solaria.sbs.
Send us a message
We'll get back to you within 48 hours. For urgent issues please email directly above.
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